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We are experiencing an issue where users click on the hyperlink in approval emails generated by PeopleSoft workflow and they got access not authorized error. However, they can navigate to the expense report/voucher approval page fine if they navigate to the pages within the application. We do use SSO.
As a workaround, we modified EMP_SERVLET URL and use psc instead of psp in the URL definition. This allows users to be able to click on the hyperlink and the system takes them to the expense report to be approved. However, we lose portal capability which allows them to navigate around within the application.
I would really appreciate it if some one had the same experience and let you know what your solution was. Thank you!
We had a similar issue where the query parameters of the URL in the email were being truncated when opened in a browser. It ended up being a PeopleTools issue that is corrected in 8.55.17. There is also a hot fix available for earlier PT 8.55.xx released (we applied to 8.55.15). See MOS Doc ID 2256777.1.