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I saw this post on Oracle ideas and would love to have the enhancement. The URL is https://community.oracle.com/ideas/18862. Please vote!
Alert Notification emails should be configurable
The process that sends Alerts out creates an email that is meaningless to most users . The average employee does not know what the process name, category & query name mean. By default it is also sent from the user running the Alert process instead of a system account. This could lead to it being confused for spam.
It would be better if the Alert process (EOEN_ALERT) could create an email driven from a configurable notification template, with the sender also configurable.