Operator is receiving an error when trying to post a GL batch following cash receipt entry/application

On the first of the month, one of our operators was entering cash receipts and applying cash in JDE. In addition to having checks to enter and apply, she had on account cash that she needed to apply as well.  Somehow, when applying the on account cash, a 2/28/2017 GL date was entered.  This on account money was from a February receipt, and even though the application occurred on 3/1/2017 the system let the application go through with a 2/28/2017 GL date. The AR current month had already been changed to March 2017 earlier in the day. My thought is that this transaction went through because memory cache had not cleared as yet, and JDE still thought the current month was February 2017.  Anyway, by the time she went to post the batch, she received an error at time of posting. I was out of the office at a conference the week this occurred, so I am unsure of what steps were initially followed to correct this batch.  At this point, all of the on account applications in this batch have been deleted, and we are getting an error when trying to delete the cash applications (cash receipts from the checks).  Any idea what we can do to correct this situation?  Should we set the AR current month back to February and try to delete all items from the batch?  Any advice would be most appreciated.

Hi Pattie,

Thank you for your response however the steps shown appear to be on voiding / deleting a posted batch.

Your response on 3/27 said “if the dollar amount is small (as determined by the business) they usually delete the receipt and re-enter in the new period.” Anne’s question was based on an unposted batch so my response to you on 4/4 was asking how were you deleting a receipt if the batch was unposted and in error.  Sorry if there was confusion.

Thank you,

Lori

Lori Jones‍ 
To Void/Delete a receipt.  Go to Work with Customer Receipts [P03B102].  After locating the receipt to void/delete use the row exit and select "Void/Delete" (see attached image for visual).

Click "Okay" on the batch control screen then on the "Void/ NSF Receipt" screen verify the proper GL date and enter a reason code (must be set up in UDC 03B-VR).  Once you save this transaction, you will have an "RB" batch to post.  You can go back into P03B102 and scroll to the right to view the Void Code and Reason Code.

Hope this helps you out.

Pattie

Thank you everyone for your posts.  Like Lori, we were unable to delete the receipts and applications, we received an error message.  We ended up doing a work-around.  Thanks again for your help.

Hi Pattie,

In your reply to the original post, you mention that "If the dollar amount is small (as determined by the business) they usually delete the receipt and re-enter in the new period.".  My question is how do you delete a receipt?  For our users, once they exit the AR batch entry screen, they can not go back and delete a receipt as they get an error message. We then do a work-a-round to correct.  Would you please tell me your process for deleting a receipt or do you have a work-a-round as well?

Thank you.

Lori

Anne,

I usually leave it upto the User or Finance lead as to which way to correct it.  You are correct, when the batch with the receipt was started, the February period was still open, but prior to posting  the transaction, the period was closed for A/R.  One step to help avoid this situation is for the user closing the A/R period to look for any unposted A/R batches prior to updating the F0010 to the next period.  If the dollar amount is small (as determined by the business) they usually delete the receipt and re-enter in the new period.  If the dollar amount is more signifcant, they will ask most users to exit the system, open the period, post the batch and re-close the period and then let other users back into JDE.

I hope this answers your question,

Pattie

Hi Anne,

Could you please provide the specific text of the error?  If you click on the red triangle in the error, you'll see a more detailed error description.

In general, when I receive an error, I go to https://support.oracle.com and search by the error name or code to find a knowledge document or community discussion with more information.

Thanks!